Analysis

CLOSING THE LOOP ON CUSTOMER SERVICE

GoalLine Solutions' second step is to analyze customer feedback received from the initial CSI and your existing database history to form an action plan for targeted marketing. Recommendations are made such as who to target, what areas of the service department need more visibility, and whether certain products or services need to be up-sold. Analysis Solutions

Analysis also highlights areas of opportunity for improved employee performance, up selling and efficiency.

Feature Example:
We can identify customers who have visited your service center only once in the past and have not returned since. From there, we can create a custom campaign to target and send an invitation with a special offer or incentive and measure the return. View past history and recognize customers who are due for new tires. A campaign can then be designed to partner with an OEM vendor and target those customers with a limited-time offer to come in and receive the tires at a promotional rate.

Feature Example:
We can identify service advisors who are not selling a predetermined percentage of oil liters with each oil change. From there, we can coach and train them on how to sell related services....thus increasing sales.