About Goalline

Goalline Solutions

Closing the Loop on Customer Service

GoalLine Solutions is a comprehensive Customer Relationship Management (CRM) company specializing in the integration of seamless technology with ¬fixed operations management and front-end customer service. Our "Closed Loop Process" of handling customer service is a thorough, one-stop solution to improve business operations and increase profits for your service department. We take pride in our consultative approach to doing business. Our team of professionals will assist in analyzing your business in order to provide measurable and effective business solutions to improve operational efficiencies and marketing impact.

Coaching/Consulting
From in-house consulting on fixed operations and marketing action plans to personnel training and group seminars, our experienced consultants will guide, train and coach your business to reach its optimum performance.

Measurement
Dealer Dashboad (DD) DD is a one-stop solution to measure, manage and improve fixed operations performance.

Our Services

CSI

Customer Satisfaction Index Quickly and accurately gather and measure customer feedback through inbound and outbound calls and surveys.

Targeted Marketing

Identify key customer behavior patterns to target and customize a successful and measurable marketing campaign.

Key Performance Indicators (KPI)

Provide clear, actionable data in graphical representations that are quick and easy to analyze.