Customer Satisfaction Index
-- CSI
GoalLine Solutions Customer
Satisfaction Index allows
businesses to quickly and
accurately gather, measure
and manage customer feedback.
The GoalLine CSI is completely
automated and works with
existing data management
systems. Calls are placed
each evening to a predetermined
customer base and reports
are created and available
immediately. This direct
link to your customer eliminates
any third-party bias and
provides quick, accurate
results to work from. Two
basic types of reports are
formed: Voice Mail and CSI
Reports. Real time Voicemail
Reports allow you to listen
to your customer responses
online and take immediate
action. You can assign follow-up
tasks to individuals and
manage customer service response.
The CSI Report will give
your store an ISCF rating
and benchmark you against
industry peers.
